Image: Wikicommons Creative Commons Attribution-Share Alike 4.0 International license./Author: Peachyeung316
A routine family outing at Grain & Berry café in Orlando escalated into an ugly incident after a customer and her children, along with her veteran mother, asked whether the café offered a military discount.
The employee at the counter erupted into an angry tirade, screaming profanities at the family for the simple inquiry.
She told the family she “didn’t give a sh**” about military service and insisted no such discount existed at the company. While processing the family’s refund, she continued to shout profanities and threaten them.
She repeatedly told the family to “get the f*** out” and made threats of physical violence, claiming she’d be waiting in the back to ‘beat their ass.’
The family was shocked by the exchange, accepted their refund, and left the premises. They then shared a video of the altercation online, which quickly went viral.
The entire incident was recorded on video and circulated widely online, garnering widespread backlash.
Watch the video here.
Grain & Berry, to their credit, responded to the controversy quickly, apologized to the family, and noted that the employee involved was no longer with the company.
A statement to the family noted, “The employee involved is no longer with the company. The behavior shown in the video is completely unacceptable and does not reflect the standards we hold for our team or the experience we want any guest to have when visiting Grain & Berry.”
The company also shared a public statement on social media.
“We want to sincerely apologize for the interaction shown in a video circulating online from one of our locations.”
“The behavior displayed is completely unacceptable and does not reflect the standards we hold for our team or the experience we want any guest to have in our restaurants.”
“We have already reached out to the guest to personally apologize. The employee involved is no longer with the company.”
“We are grateful for the service their family has given to our country, and we are deeply sorry this interaction occurred. This is not representative of who we are at Grain & Berry.”
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