In 2025, almost every travel site is automated. You can book flights, hotels, cruises, and car rentals with a few taps. But that doesn’t mean it’s easier. In fact, more travelers are getting frustrated with long hold times, bad algorithms, and zero help when things go wrong.
That’s where Kavya Travel stands out. Founded in 2022, it’s a small, online travel agency that believes human support makes trips better. They work with real customers across the U.S. and Canada. Their focus? Clear answers, personal help, and treating people like people—not just users.
They’ve built a reputation by actually picking up the phone and sticking with each client until the trip is done. Their complaint rate? Less than 1%. And most of their business comes from repeat customers or referrals.
Let’s break down why talking to a real travel agent still matters—and how to make sure your next trip is smooth from start to finish.
Automated Booking Has Limits
Booking sites are fast, but they can’t think for you. They don’t know if you’re traveling with a baby, a disability, or a nervous first-time flyer. They don’t care if you accidentally booked the wrong airport or missed the fine print.
That’s where human help wins. When you talk to a real agent, they ask questions that algorithms skip.
“I had a family call last minute after booking a cruise online,” a Kavya Travel advisor said. “They didn’t realize the ship left from a different port than they booked the hotel for. We fixed it fast, but that’s the kind of thing tech doesn’t catch.”
Mistakes like that cost time and money. A simple five-minute phone call could save hundreds of dollars.
Support When Things Go Sideways
Travel is unpredictable. Flights get delayed. Weather ruins plans. Systems go down. That’s when real support matters most.
In 2023, the U.S. Department of Transportation reported that more than 1 in 5 flights were delayed. The same year, travel complaints were up over 200% from pre-pandemic levels.
“When a winter storm hit Chicago, one of our clients got stuck with two kids and no idea what to do,” another Kavya Travel team member said. “We rebooked them, found a nearby hotel, and even helped them get a meal voucher—all while they were standing in line at the gate.”
Online platforms don’t do that. They might send a generic message. But they won’t solve the problem while it’s happening. A real agent can.
Personalized Travel Beats Generic Plans
Every traveler is different. Some want luxury. Others want budget deals. Some need help finding accessible rooms or allergy-friendly food. Booking sites give you filters—but not answers.
Talking to someone can uncover things you didn’t even think to ask.
“One client told me they wanted a romantic cruise,” said a Kavya Travel agent. “They booked online, but the ship they picked was mostly families with kids. I got them rebooked on an adults-only cruise with the same budget. They had a way better time.”
That’s the kind of change that turns an okay trip into a great one.
Trusted Travel Advisors Save Time
People think booking online is faster. It’s not always true.
Between price comparing, checking reviews, and clicking through pages, booking can eat up hours. Then you still wonder: Did I miss something?
Working with an agent means one call, one email, and one clear answer. They already know the rules, the timing, and the deals.
A good agent also follows up before, during, and after the trip. You don’t have to chase them. They check in, confirm details, and stay ready in case something comes up.
Kavya Travel says most of their customers finish booking faster than it takes to search through two or three travel apps.
Less Stress, More Confidence
There’s a reason people used to walk into local travel agencies. It felt easy. You talked to someone. They figured it out. You left feeling sure.
That peace of mind is still worth something.
“When a trip matters—like a honeymoon, a family reunion, or a big anniversary—you don’t want to gamble with an app,” a Kavya Travel advisor said. “You want someone who’s been there, who knows the cruise line, who’s read the fine print.”
And when things go right, you enjoy your trip more.
How to Get the Most Out of a Real Travel Agent
You don’t need to be rich or retired to work with a travel advisor. You just need to know what to ask and what to expect.
Here’s how to make it work:
Be Honest About Your Budget
Don’t hide the number. A good agent can work with almost anything. They’ll stretch your dollar better than a search engine.
Ask for Options
You don’t have to take the first suggestion. Ask what other routes, hotels, or cruise lines might offer more value.
Share Special Needs Early
Mention kids, food allergies, accessibility needs, or anything else up front. It saves time and avoids issues later.
Stay in Touch
Respond to follow-ups. If your plans change, let your agent know right away. They can often adjust things faster than you can online.
Give Feedback
Let them know what worked and what didn’t. That makes your next trip even smoother.
Travel With a Human Touch
In 2025, convenience matters—but confidence matters more. Booking your own trip can feel like a gamble. And when it goes wrong, there’s no one to help.
Talking to a real travel agent brings back the personal support that’s missing today. It saves time, catches mistakes, and makes your trip feel less like a chore.
Companies like Kavya Travel aren’t trying to be the biggest. They’re focused on being the most helpful. One agent, one conversation, one better trip at a time.
In a world full of apps, it turns out the best travel upgrade is still a human being.
Read more:
Why Talking to a Real Travel Agent Still Matters in 2025